At phwib, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a phwib player in the Philippines.
phwib ("phwib," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the phwib Platform, including the phwib website and any associated mobile applications (collectively, the "Platform"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations.
This Privacy Policy applies to all personal information collected by phwib in connection with your use of the Platform, whether you are a registered account holder or a visitor accessing the Platform without an account. By using the phwib Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
If you do not agree with any part of this Privacy Policy, you should discontinue your use of the phwib Platform immediately. For questions or concerns about how phwib handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.
Data Controller: phwib acts as the data controller for all personal information collected through the Platform. We determine the purposes and means of processing your personal data in accordance with applicable Philippine law.
phwib collects the following categories of personal data from users of the Platform:
phwib collects personal data through the following means:
phwib uses the personal data we collect for the following purposes:
phwib processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phwib does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by phwib are required to process personal data only in accordance with phwib's instructions and applicable data protection law, and to implement appropriate technical and organizational security measures.
phwib uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phwib Platform. For more information about the specific cookies used by phwib, please contact our support team.
phwib retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, phwib retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with Philippine AML regulations. Gaming history and responsible gaming records are retained for a minimum of three (3) years. Technical and usage data is typically retained for twelve (12) months.
Where personal data is no longer required for any lawful purpose, phwib will securely delete or anonymize it in accordance with our data retention and disposal procedures.
phwib implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While phwib takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phwib will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phwib:
To exercise any of these rights, please contact phwib's Data Protection Officer using the contact details in Section 14. phwib will respond to all data rights requests within thirty (30) days of receipt, in accordance with the DPA.
The phwib Platform is strictly intended for users who are at least twenty-one (21) years of age. phwib does not knowingly collect personal data from individuals under the age of 21. If phwib becomes aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data, and take appropriate action in accordance with applicable law.
If you are a parent or guardian and believe that your child has provided personal data to phwib, please contact us immediately at the details provided in Section 14 so that we can take prompt action.
The phwib Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the phwib Platform and does not cover the privacy practices of any third-party websites or services. phwib is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
phwib reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, phwib will notify registered users via the email address or mobile number associated with their account, or by displaying a prominent notice on the Platform, at least seven (7) days before the changes take effect.
The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We recommend that you review this Policy periodically. Your continued use of the phwib Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or phwib's handling of your personal data, please contact our Data Protection Officer:
Data Protection Officer — phwib
Email: [email protected]
Live Chat: Available 24/7 on the phwib Platform
phwib aims to respond to all data privacy enquiries within 5 business days. For urgent matters, live chat is the fastest way to reach our team.
Your data rights and our security commitments at a glance
All data transmitted between your device and phwib is protected by SSL/TLS encryption. Your personal and financial information is never sent in plain text over the internet.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. Submit a request to our Data Protection Officer at any time.
phwib never sells your personal data to third parties. Data is shared only with licensed service providers strictly necessary to operate the Platform, under binding data protection agreements.
You control non-essential cookies through your browser settings. Only strictly necessary cookies run without your consent. Marketing cookies require your explicit opt-in before activation.
phwib retains account and transaction data for 5 years as required by Philippine AML law. Once the retention period expires, your data is securely deleted or anonymized.
phwib's data practices are fully aligned with Republic Act No. 10173 (Data Privacy Act of 2012). You may lodge a complaint with the National Privacy Commission (NPC) if you have concerns.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust phwib for a safe, secure, and exciting gaming experience.
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